Privacy Policy
This Privacy Policy describes how the Institute Grievance Portal collects, uses, and safeguards information submitted by students, staff, and administrators.
Information We Collect
- Account details such as name, email, and role when you register or are invited by administrators.
- Grievance submissions including category, description, attachments, and optional metadata.
- Usage logs generated when you access the portal, including timestamps and device information maintained by Firebase.
How We Use Information
- Facilitating grievance intake, routing, escalation, and resolution workflows.
- Notifying stakeholders about updates, assignments, and resolution outcomes.
- Improving service reliability and safeguarding the platform against abuse or misuse.
Data Sharing & Retention
- Grievance data is shared only with authorized institute personnel involved in remediation.
- Anonymous submissions are stored without personal identifiers; tracking codes allow follow-up without revealing identity.
- Attachments and records are retained in Firebase until administrators archive or delete them in accordance with institute policy.
Your Choices
- Submit grievances anonymously where permitted and retain the generated tracking code for future reference.
- Request updates or deletion of your account by contacting the grievance cell administrators.
- Opt out of optional communications by updating notification preferences when available.
Contact
- For privacy-related questions reach out to the Institute Grievance Cell at privacy@institute.edu.
Last updated: October 17, 2025